Frequently Asked Questions – Ottawa Cotton Candy
General Questions
Where is Ottawa Cotton Candy located?
We are located at 288 Carling Ave in Ottawa.
Does Ottawa Cotton Candy have a retail store?
No, we are an online store only. Ordering ahead is a must as we make all products fresh to order.
What are Ottawa Cotton Candy's hours of operation?
- Monday to Friday 9-5pm
- Saturday 9-12
- Sunday closed
Hours may differ due to holidays
Products & Ingredients
What flavors of cotton candy are available?
We currently have Blue Raspberry, Pink Vanilla, Orange cream, Grape, Banana
Are there any allergens in your products?
Our products are dairy, nut and gluten free.
What are the ingredients in cotton candy?
All cotton candy has the following ingredients - sugar, artificial colours and artificial flavours.
What are the ingredients in candy apples?
Candy apples have the following ingredients - apples, sugar, citric acid, artificial colours and flavours
How long does a candy apple last after it's made?
Candy apples are meant to be eaten shortly after they are made. The suggested shelf life of a candy apple is 10-15 days if refrigerated.
How long does cotton candy last after it’s made?
We make three cotton candy products; bags, tubs, and cakes.
- bags will last up to 1 week after they have been made if stored in a cool dry place.
- tubs will last up to 1 year.
- Cakes will last 2 months.
Some settling and condensing of the product is common the longer the cotton candy sits.
Events & Wholesale
Can I order cotton candy for a large event or wholesale?
yes, we fulfill orders ranging from 6 - 5000 bags in the past. Please reach out to talk to us about your event ahead of time.
How much notice do you need for a large event when ordering?
For orders over 500 bags, we would appreciate as much notice as possible for our production planning so can we make it fresh and as close to the date needed as possible.
How far in advance should I pick up my order?
Please select a pick up date/delivery date as close to your event as possible, preferably the day of or day before this way the product is served at its peak freshness.
Order & Payment
Can I pay with debit when I pick up my order?
No, we offer e=transfer, COD and credit card payments.
Shipping & Delivery
Do you deliver cotton candy and candy apples?
We offer local delivery to areas in Ottawa proper for a small fee and for all others addresses we offer shipping across Canada.
Do you ship cotton candy and candy apples across Canada?
We carefully package our cotton candy and candy apples to ensure they arrive fresh. We use a reputable shipping company to make sure your order arrives in a timely manner. For customers living in the Ottawa area we offer local delivery is for a small fee.
Do you ship cotton candy and candy apples to the US?
We currently do not ship our products outside of Canada.
How much is shipping?
Shipping is determined based on the products purchased and the shipping address. We work with a highly reputable shipping company to ensure your products are shipped quickly and safely.