Terms of service

1. Introduction
Welcome to Ottawa Cotton Candy! By using our website and purchasing our products, you agree to the following terms.

2. Orders & Payments

  • All orders must be paid in full before processing.

  • Prices are listed in Canadian dollars and may change without notice.

  • We reserve the right to cancel or refuse any order at our discretion.

3. Refunds & Returns

  • Due to the nature of our products (food items), all sales are final.

  • If there is an issue with your order, please contact us at ottawacottoncandy@gmail.com within 24 hours of receiving it.

4. Shipping & Delivery

  • We offer local pickup, local delivery (Ottawa/Gatineau), and shipping within Canada.

  • Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers.

5. Privacy
We respect your privacy and will never sell or share your personal information. For more details, please see our Privacy Policy.

6. Limitation of Liability

  • We are not responsible for any issues beyond our control, such as shipping delays or third-party service disruptions.

  • Once an order has been picked up or delivered, we are not responsible for any loss, damage, or spoilage.

  • Customers picking up orders do so at their own risk. Ottawa Cotton Candy is not responsible for any injuries, accidents, or damages that occur on or near our pickup location.

  • By using our website, you agree that Ottawa Cotton Candy is not liable for any damages related to the use of our products or services.

7. Changes to Terms
We may update these Terms of Service at any time. The latest version will always be available on our website.

If you have any questions, feel free to contact us at ottawacottoncandy@gmail.com.